Shipping policy

SHIPPING DELIVERY POLICY

Last updated May 06, 2025

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.shimansky.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for both South African and international customers who prefer to collect their purchase from our Clock Tower Showroom, located at Level 1, The Clock Tower, V&A Waterfront, Cape Town, 8001, South Africa.

Ready-made jewellery is typically available for pickup within two business days. Please note that this timeframe may vary during peak periods, public holidays, or due to unforeseen circumstances. Should any delays occur, we will notify you promptly.

You will receive an email confirmation once your order is ready for collection. Please present your order confirmation when collecting your purchase.

Pickups are available Monday to Sunday, from 09:00 AM to 05:00 PM.

Free Shipping

We offer free standard shipping on Online orders to the USA and Online orders within South Africa.

Shipping Fees

We also offer shipping at the following rates:

	Standard International Shipping
$0.00 - $1,999		$80

$2,000 - $4,999

$120

If you choose a shipping option at checkout, we will follow up with additional shipping details once your order has been placed.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Once your order has been received, a Shimansky representative will be in contact with you via email.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:

Afghanistan

Zimbabwe

Zambia

Algeria

Angola

India

Albania

Andorra

Antigua and Barbuda

Armenia

Aruba

Azerbaijan

The Bahamas

Bangladesh

Barbados

Belarus

Belize

Benin

Bhutan

Bolivia

Bosnia and Herzegovina

Brazil

Bulgaria

Bahrain

Brunei

Burkina Faso

Burma

Burundi

Cabo Verde

Cambodia

Cameroon

Central African Republic

Chad

Chile

Colombia

China

Comoros

Democratic Republic of the Congo

Republic of the Congo

Costa Rica

Cote d'Ivoire

Croatia

Cuba

Curacao

Cyprus

Czechia

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Fiji

Gabon

The Gambia

Ghana

Grenada

Guatemala

Guinea

Guinea-Bissau

Guyana

Haiti

Holy See

Honduras

Hungary

Indonesia

Iran

Iraq

Israel

Jamaica

Jordan

Kazakhstan

Kenya

Kiribati

Kosovo

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Macau

Macedonia

Madagascar

Malawi

Malaysia

Mali

Malta

Marshall Islands

Mauritania

Mexico

Micronesia

Moldova

Mongolia

Montenegro

Morocco

Mozambique

Namibia

Nauru

Nepal

Nicaragua

Niger

Nigeria

North Korea

Oman

Pakistan

Palau

Palestinian Territories

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Qatar

Romania

Russia

Rwanda

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Sint Maarten

Slovakia

Slovenia

Solomon Islands

Somalia

South Korea

South Sudan

Taiwan

Sri Lanka

Sudan

Suriname

Swaziland

Syria

Tajikistan

Tanzania

Thailand

Timor-Leste

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Tuvalu

Ukraine

Uganda

Uruguay

Uzbekistan

Vanuatu

Venezuela

Vietnam

Yemen

Free standard shipping is not valid on international orders.

Please note that international deliveries may be subject to local laws, regulations, and import restrictions. You may also incur additional taxes, duties, or fees beyond our control. In such cases, it is your responsibility to ensure compliance with the applicable laws of your country and to cover any associated costs.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders only ship Monday - Friday

WHAT HAPPENS IF MY ORDER IS DELAYED?

If there is a delay in delivery for any reason, we will inform you as soon as possible and provide you with an updated estimated delivery date.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.shimansky.com/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: enquiries@shimansky.com

Online contact form: https://www.shimansky.com/pages/general-enquiry