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Frequently Asked Questions

Can I have my purchase shipped to my door?

Yes, indeed. Please be sure to provide a business or weekday delivery address on checkout to ensure that you receive your parcel.

 

Can someone else sign on my behalf for delivery of my purchase that has been shipped to me?

 No, due to the value of jewelry goods, we recommend that you are available in person to receive your order. If you are not available to receive the order, or if you are sending it as a gift, please contact us at the time your order is placed and provide us with the full name of the recipient.

 

Do you create custom jewelry designs?

 

Yes. We offer a bespoke jewelry design service to all customers. Please contact us for more information.

 

What if I need additional assistance?

 

Our customer care team is on hand to assist you with any query you may have. We welcome you to contact a Customer Care Specialist directly by phone Toll Free on (800) 601-0783 if calling from within the United States, or +1-212-685-7367 between the hours of 9am and 6pm EST Monday through Friday.

 

Can I exchange or return an item bought?

 

Your satisfaction and assurance in making the right choice is important to us. If for any reason you are not entirely satisfied with your purchase, you may return it to us in its original condition, within 30 days from the date of purchase.


Learn more about our Return policy